Customer Advocate
Company: NTN Bearing of America
Location: Mount Prospect
Posted on: May 4, 2024
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Job Description:
1600 Bishop Court, Mount Prospect, Illinois 60056
Hourly
Location: Mt. Prospect, IL
NTN Bearing Corporation (NBCA) has employment opportunities that
will assist qualified candidates to achieve their desired goals.
NTN is one of the world's premier bearing manufacturers serving the
automotive and industrial markets for the past 100 years. NTN is
currently seeking a Customer Relations Advocate for our Mt.
Prospect office.
The main role of the Customer Relations Advocate Support (CRAS)
position is to manage and handle customer issues after receipt of
an order. This includes but is not limited to: Returns, Payment
Disputes, Credits, Debits and Order Discrepancies: receiving and
pricing. The CRA is responsible for working internally with the
other CRA's, Lead Advocates, Supervisor and Managers.
Major Responsibilities:
Inside Sales Support
Provide Quality Service to Customers
Submit and Manage RBA's (Return Bearing Authorization)
Submit and Manage Credit/Debit Requests
Submit and Manage WHD's (Warehouse Discrepancies)
Investigate and close Payment Disputes (PD's)
Manage the General Customer Relations email box.
Manage the DOL (Distributor-On-Line) log-in requests.
Support the IAM BU by Processing Orders
Entering and correcting EDI bombs
Working and managing various reports
Support the IAM BU by successfully answering Live Chats on DOL
(Distributor-On-Line) when needed.
Any additional responsibilities / tasks as required by
Management.
KNOWLEDGE, SKILLS AND ABILITIES:
Bachelor's Degree preferably in business or related field; or three
to five years of related experience or some equivalent
combination.
Demonstrated proficiency with customer focus with the ability to
engage and diffuse dissatisfied customers.
Previous experience with Microsoft Office Suite
Previous experience with ERP systems
The ability to work individually and as a member the of team.
Strong written and verbal communication skills
Effective organizational and time management skills with the
ability to multi-task
Basic Excel Skills, JDE Knowledge, product knowledge
NTN Bearing Corporation (NBCA) offers a full range of comprehensive
benefits, including choice of medical plans, dental, vision, life
and disability insurance, a cash matching 401(k) Plan, separate
company contribution to your 401(k)-retirement account, paid
vacation, and eligibility for tuition reimbursement. NTN Bearing
Corporation is an equal opportunity employer that strongly supports
diversity in the workplace.
How to apply:If you are interested in this employment opportunity,
please visit our website at www.ntnamericas.com, click careers and
apply.
Keywords: NTN Bearing of America, Glenview , Customer Advocate, Other , Mount Prospect, Illinois
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