Customer Service & Social Media Coordinator
Company: ZOOM DRAIN
Location: Glenview
Posted on: January 13, 2021
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Job Description:
Customer Service & Social Media Coordinator - $15 per
hourPart-Time position with possibility of becoming Full-Time.We're
growing, be part of this exciting opportunity.At Zoom, our Service
Coordinators are the life-blood of our business. Everything starts
with them. Customers get their first impressions of Zoom the moment
the telephone call is answered. Service Coordinators at Zoom are
engaged and compassionate to our customer's needs. Their goals are
to answer each call swiftly, empathize with the customer, gather
information about the service request, enter that information into
our software system, and then quickly dispatch a technician to the
site of the drain emergency.As a fast-growing industry leader, our
customers are assured that Zoom's service is unparalleled. As the
Social Media Coordinator, you will communicate our brand and values
on all social media channels. Our Technicians are some of the most
highly trained individuals in the business. Zoom's name stands
apart as a caring employer that provides sound opportunities to
advance within the company.At Zoom we take great care in
cultivating the careers of our employees. We offer training and
room for growth because we recognize that career advancement is a
large part of job satisfaction. For those who meet these
requirements, a challenging environment with plenty of opportunity
awaits.Zoom maintains a healthy corporate culture that values the
contributions of our employees. Superior customer service are our
hallmarks. We go out of our way to ensure that we're responsive to
our customer's needs and our employees are rewarded
accordingly.Duties & Responsibilities* Effectively manage incoming
calls and dispatching with our field service management software
called ServiceTitan* Identify and assess customers' needs to
achieve satisfaction* Regular creation and daily posting of social
media content, and monitoring of all social media channels.*
Maintain the Zoom brand and values on social media* Schedule &
communicate with technicians to meet customer requirement* Assign
work orders based on priority to the available workforce* Handle
complaints, provide appropriate solutions and alternatives within
the time limits and follow up to ensure resolution* Keep records of
customer interactions, process customer accounts and file
documents* Meet personal/team sales targets and call handling
quotas* Assist with marketing including reaching out to plumbing
companies and offer them our service partnerships.* General office
administration* Build sustainable relationships of trust through
open and interactive communication* Provide accurate, valid and
complete information by using the right methods/tools* Follow
communication procedures, guidelines and policies* ServiceTitan
experience is a huge plus* Go the extra mile to engage
customersHours & Work ScheduleFull-time and Part-time AvailableWhat
kinds of people are hired for this position?We want Service
Coordinators who care about their customers and who genuinely like
helping solve problems. We hire NICE people!REQUIREMENTS* Strong
phone contact handling skills and active listening* Customer
orientation and ability to adapt/respond to different types of
customers* Excellent communication and presentation skills* Ability
to multi-task, prioritize, and manage time effectivelyBENEFITSOur
people mean everything to us and we only recruit the best.We offer
superior benefits for full time employees that are unmatched in our
industry, including:* Bonus Opportunities* Career Advancement*
Medical Benefits* Paid Vacation Days* Paid Sick Days* Paid
Holidays* Company Gatherings* Company Mobile Phone* Company
Supplied Uniforms* Recognition & Rewards* Positive Team Atmosphere*
Each location is independently owned and operatedPowered by
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Keywords: ZOOM DRAIN, Glenview , Customer Service & Social Media Coordinator, Advertising , Glenview, Illinois
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