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Help Desk Analyst / Marketing Associate

Company: Regal Securities Inc.
Location: Glenview
Posted on: January 16, 2022

Job Description:

Why Work Here?

Awesome leadership, friendly collaborative and casual environment in a COVID safe location.

Looking to get your career launched in the Financial Services Industry ... we can help!

If you are a recent grad or experienced professional looking to work in a small financial services environment with terrific co-workers ... let's talk.

Regal Securities is a FINRA registered national stock brokerage firm with an immediate opening for a HELPDESK ANALYST / MARKETING ASSOCIATE professional with great customer service skills.

Summary of Responsibilities:

This position is primarily responsible for management and daily support of Helpdesk/Applications systems and related infrastructure, internal Systems, Networks, Storage, and Desktop environments. Our Helpdesk Analysts also work closely with the Marketing team to support marketing efforts.

Essential Responsibilities:

  • Provide Helpdesk/Application and Desktop Management support.
  • Assist with installation and maintenance of computers, printers, phones, etc.
  • Support with administration and maintenance of domain, email, intranet and user accounts.
  • Participate in administration, maintenance, and support for:
    • Systems Infrastructure such as Servers, Virtual Environment, Storage, Directory Services.
    • Domain Services such as Backups, E-Mail Systems, DFS and DNS.
    • Paperless Document System, Central Fax Solution and Ticket Management System.
    • Maintain inventory of computer equipment including desktop PCs, printers, scanners, etc.
    • Assist with maintenance of system documentation and timely administration of Patches.
    • Backup customer service resolving trading platform customer technical related inquiries.
    • Assist with Marketing efforts which involves scheduling & distribution of marketing materials, setup of Webinars, management of postings on Facebook, design and creation of landing pages, tracking of results via Google Analytics, and other related tasks.


      Bachelors degree preferred but not required; 1+ years related experience and/or training in all phases of computer operations.

      Desired Skills and Abilities:
      • Experienced in Operating Systems (Windows 2010 on Desktop, Windows 2012/2016 on servers).
      • Experience working with such Marketing tools as Ontraport, Wordpress, Adobe, and other text and images formatting tools, Google Analytics, Google Tag Manager.
      • Experience with Hyper-V, VMware, vSphere, Veeam and Backup Exec.
      • Experience with setup and management of instances and resources at AWS (Cloud Services).
      • Proficient in Microsoft Office applications (Word, Excel, Power Point and Outlook).
      • Familiar with incident and change management.
      • Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional topics.
      • Responds promptly to customer needs; responds to requests for service and assistance; meets and follows through on commitments.
      • Approaches others in a tactful manner; reacts well under pressure.
      • Potential for hybrid work arrangements.

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Keywords: Regal Securities Inc., Glenview , Help Desk Analyst / Marketing Associate, Advertising , Glenview, Illinois

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