Help Desk Analyst / Marketing Associate

Company: Regal Securities Inc.
Location: Glenview
Posted on: January 16, 2022

Job Description:

Why Work Here?

Awesome leadership, friendly collaborative and casual environment in a COVID safe location.

Looking to get your career launched in the Financial Services Industry ... we can help!

If you are a recent grad or experienced professional looking to work in a small financial services environment with terrific co-workers ... let's talk.

Regal Securities is a FINRA registered national stock brokerage firm with an immediate opening for a HELPDESK ANALYST / MARKETING ASSOCIATE professional with great customer service skills.

Summary of Responsibilities:

This position is primarily responsible for management and daily support of Helpdesk/Applications systems and related infrastructure, internal Systems, Networks, Storage, and Desktop environments. Our Helpdesk Analysts also work closely with the Marketing team to support marketing efforts.

Essential Responsibilities:

• Provide Helpdesk/Application and Desktop Management support.
• Assist with installation and maintenance of computers, printers, phones, etc.
• Support with administration and maintenance of domain, email, intranet and user accounts.
• Participate in administration, maintenance, and support for:
  • Systems Infrastructure such as Servers, Virtual Environment, Storage, Directory Services.
  • Domain Services such as Backups, E-Mail Systems, DFS and DNS.
  • Paperless Document System, Central Fax Solution and Ticket Management System.
  • Maintain inventory of computer equipment including desktop PCs, printers, scanners, etc.
  • Assist with maintenance of system documentation and timely administration of Patches.
  • Backup customer service resolving trading platform customer technical related inquiries.
  • Assist with Marketing efforts which involves scheduling & distribution of marketing materials, setup of Webinars, management of postings on Facebook, design and creation of landing pages, tracking of results via Google Analytics, and other related tasks.
    
    Qualifications:
    
    Bachelors degree preferred but not required; 1+ years related experience and/or training in all phases of computer operations.
    
    Desired Skills and Abilities:
    
    • Experienced in Operating Systems (Windows 2010 on Desktop, Windows 2012/2016 on servers).
    • Experience working with such Marketing tools as Ontraport, Wordpress, Adobe, and other text and images formatting tools, Google Analytics, Google Tag Manager.
    • Experience with Hyper-V, VMware, vSphere, Veeam and Backup Exec.
    • Experience with setup and management of instances and resources at AWS (Cloud Services).
    • Proficient in Microsoft Office applications (Word, Excel, Power Point and Outlook).
    • Familiar with incident and change management.
    • Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional topics.
    • Responds promptly to customer needs; responds to requests for service and assistance; meets and follows through on commitments.
    • Approaches others in a tactful manner; reacts well under pressure.
    • Potential for hybrid work arrangements.
      
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Keywords: Regal Securities Inc., Glenview , Help Desk Analyst / Marketing Associate, Advertising , Glenview, Illinois