Automotive Service Advisor

Company: Audi Morton Grove
Location: Morton Grove
Posted on: February 18, 2026

Job Description:

Job Description Job Description Position Overview: We are currently seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The ideal candidate will have excellent communication skills, a strong technical understanding of automotive systems, and a commitment to providing outstanding service to our customers. As a key member of our service team, the Automotive Service Advisor plays a crucial role in ensuring a seamless and positive experience for our clients. Responsibilities: Greet customers and assess their automotive service needs. Listen to customer concerns and document vehicle symptoms. Provide accurate estimates for repair costs and timelines. Communicate effectively with customers regarding recommended services. Coordinate with the service technicians to ensure timely completion of repairs. Keep customers informed of the status of their vehicles. Address customer inquiries and concerns in a professional and courteous manner. Schedule appointments and manage the service department's workload. Maintain accurate and organized records of customer interactions and transactions. Collaborate with other team members to achieve service department goals. Qualifications: Previous experience as an Automotive Service Advisor is preferred. Strong knowledge of automotive systems and repairs. Excellent communication and interpersonal skills. Customer-focused with a commitment to providing exceptional service. Ability to work in a fast-paced and dynamic environment. Proficient in computer systems and software used in automotive service. Strong organizational and multitasking abilities. Team player with a positive attitude. Benefits: Health, dental, and vision insurance. 401(k) retirement plan. Paid time off Ongoing training and development opportunities.

Keywords: Audi Morton Grove, Glenview , Automotive Service Advisor, Customer Service & Call Center , Morton Grove, Illinois

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