General Manager

Provide prompt and courteous guest service, answer questions, and investigate and resolve guest problems and complaints. Maintain inventory control with thorough knowledge of cost of goods, turn-ratio, ordering and receiving products, etc. Responsible for budgeting, sales forecasts, P/L performance, etc. as well as understand factors which affect sales and profit such as guest counts, marketing, weather, etc. Maintain or direct the maintenance of the building, equipment, and grounds, including but not limited to the air compressor, HVAC, flooring, bay nets, oil/water separator, interior and exterior lighting, dumpster area, sump pump, waste oil system, tire rotation lifts, overhead doors, etc. Troubleshoot and coordinate the on-going maintenance of the POS system. Provide supervision and training to teammates including scheduling, coaching, performance management, and performance appraisals. Hold teammates accountable and utilize appropriate teammate performance management techniques when necessary. Arrange for employment advertising, interview, and select teammates. Monitor staffing levels and adjust accordingly to maintain labor control. Conduct Teammate Orientation meetings if needed at your location. Provide safety, security, and environmental leadership for all store personnel with thorough knowledge of lockout / tag out procedures, MSDS, waste policy compliance, Spill Prevention Control & Countermeasures (SPCC) plan, the company safety manual, and OSHA & EPA resources and compliance. Be prepared to provide swift and accurate direction to teammates or guests who may become injured on the job and report all incidents no more than 24 hours after the occurrence. Open and Close the store as necessary. Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary. Maintain and enforce proper cash controls. Partner with the Loss Prevention Department to ensure LP policy compliance; promote honesty and integrity in all business transactions; report incidents of theft of inventory, assets, and/or cash shortage over $10; and report all burglaries or robberies immediately to the LP Department after emergency services and your District Manager. Assist at other locations as directed.--Management/ Supervisory Responsibilities

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