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Regional Manager

Company: Careerbuilder-US
Location: Glenview
Posted on: May 11, 2022

Job Description:

Job Summary: As a regional manager, you will manage a team of IT professionals who support our business clients. You will work alongside other Regional Managers who perform the same role in different geographies and will work closely with our Service Delivery and Help Desk Manager(s) who provides shared services across our entire client base. In this role, you will be the external face of our company to our clients and will have the opportunity to work with many different types of organizations performing ongoing relationship management, triaging client service related issues, initiating and overseeing client projects, providing IT compliance and security risk management assessments, networking in the local community and providing local sales support for new prospect and referral opportunities alongside other dedicated sales resources. Internally, you will have direct line management over the local resources that deliver service to clients with responsibility for day-to-day employee management, employee scheduling and utilization, annual employee performance reviews and compensation decisions. As a member of our management team your compensation will be a mix of base salary and discretionary bonus determined by progress against mutually defined performance goals. Key Responsibilities:

  • Triaging Client Service Issues
  • Line Management of Local Staff
  • Project Management of Client Initiatives
  • Account Management of Local Client Base
  • Consulting on IT Compliance & Risk Management
  • Building Brand Awareness through Networking in the Community
  • Providing Local Sales Support for Prospect and Referral Opportunities Required Skills and Experience:
    • IT/Business Skills
    • People Management
    • Project Management
    • Client Account Management
    • IT Compliance & Risk Management
    • Networking, Prospecting and Sales Skills
    • Competency in IT Managed Services Product Stack
    • Ability to build trust with clients/staff
    • A multi-channel and 360o communicator
    • Independent with an ownership mindset
    • Holding techs accountable to drive utilization
    • Project management and organizational skills
    • Passion for service and relationship management
    • Integrity, passion & strong desire to achieve and succeed
    • Resourcefulness when confronted with unforeseen dilemmas
    • Seasoned communicator with technical and non-technical people

Keywords: Careerbuilder-US, Glenview , Regional Manager, Executive , Glenview, Illinois

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