Bank Manager III Downtown Glenview
Company: Busey Bank
Location: Glenview
Posted on: January 27, 2023
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Job Description:
WHAT YOU'LL DOThe Bank Manager III is responsible for selling
all bank products and services to customers and non-customers in a
needs-based manner. The position will be responsible for the daily
operations of a Hub's service center, supervising, mentoring, and
coaching the teller and/or universal banker team for the attainment
of goals through the promise of Service Excellence. This position
will report to the Area Manager.Additional Duties:All Service
Manager PositionsIdentify customer and non-customer financial needs
and sell all appropriate products and services.Service customer
accounts as needed and proactively communicate with customers to
ensure financial needs are met.Complete any other service
center-specific responsibilities as determined by the Area
Manager.Responsible for overall Service Center operational
performance and results.Responsible for monthly and quarterly
service center audits, including the quarterly Service Center
scorecard.Ensure that all associates are exhibiting service
excellence through the modeling and coaching of training and
delivery service standards and the avoidance of risk.Specific to
Service Manager IIICoordinate staffing plans and personnel needs
with their respective Area managerSupervise, evaluate, inform and
provide direction to all service center associatesSeeking new
business from customers and prospects by completing outside
business calls weekly within the community/branch market.Developing
and supporting a strong needs-based sales environment by modeling
the right behaviors, conducting sales meetings, and individual
coaching sessions.WHAT YOU'LL BRINGKnowledge of:Strong sales and
customer service skillsStrong oral and written communication
skillsAll Service Center's within the Market/HubAbility to:Make
independent decisions regarding service center operations for which
there are not always precedentsAnalyze and solve problems that are
of a complex natureTake reasonable care to prevent loss to the
organizationPerform duties under frequent time pressuresFamiliarity
with - and support of, mergers and acquisitions as it relates to
retail bankingWHY IT MATTERSThe Service Manager is an integral part
of ensuring that functions within the service center happen
seamlessly and allow in-branch associates to exhibit service
excellence for Busey's Retail customers.EDUCATION, TRAINING &
STANDARDS OF PERFORMANCERequires 2 or more years of banking or
management experience at a financial institution or related
business field.Pursuant to the Secure and Fair Enforcement for
Mortgage Licensing Act ("SAFE Act"), all Service Center Managers
(if lending) are required to maintain current registration with the
Nationwide Mortgage Licensing System & Registry ("NMLS"). If such
registration is not active as of the hire date, the Service Center
Manager must immediately attain active registration upon
employment. Service Center Managers who fail to maintain an active
and current registration will be unable to lend and may be subject
to disciplinary action, up to and including termination of
employment.Requires knowledge of Microsoft Office.Busey believes
that diversity and inclusion among our teammates is critical to our
success as a company, and we seek to recruit, develop and retain
the most talented people from a diverse candidate pool.Equal
Opportunity Employment is a priority for Busey and all qualified
applicants will receive consideration regardless of race, color,
religion, national origin, genetic information, sex (including
pregnancy), age, sexual orientation, gender (including gender
identity and expression), marital status, military status, veterans
status, citizenship status, disability, order of protection or any
other characteristic protected by applicable law or other non-merit
based factors.
Keywords: Busey Bank, Glenview , Bank Manager III Downtown Glenview, Executive , Glenview, Illinois
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