Director, Business Effectiveness

Company: Canadian Imperial Bank of Commerce
Location: Chicago
Posted on: May 31, 2025

Job Description:

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit . What you'll be doing As a member of CIBC's team, the Director, Business Effectiveness is a seasoned professional responsible for leading a team to formulate approaches and direction for the delivery of client experience, operational projects, programs and services, business processes, and quality assurance processes. The role contributes to planning, assessment, development, and implementation of projects and initiatives. It provides leadership to achieve outcomes that optimize channel utilization and realize cost reductions. The role applies leadership skills and technical expertise to research industry-wide service delivery best practices, establishing benchmarks. It exercises independent judgment to develop and implement effective tracking and measurement models for assessing business performance and quality improvement. The role drives innovation and applies interpersonal, communication, and problem-solving skills. At CIBC, we enable an optimal work environment for you to thrive. Work arrangements (on-site and remote) will be discussed during your interview. How you'll succeed

• Lead the Business Effectiveness team supporting Private, Personal, and Digital Banking, handling business responsibilities such as issues management, procedure management, complaint management, metrics, and RFIs related to exams. Collaborate with second line partners to implement updates into procedures.
• Strategic Initiatives: Lead and execute key strategic initiatives, support competitive analysis, benchmark industry trends, and support sensitive internal initiatives with updates to leadership.
• Process Enhancement: Analyze and improve strategic processes for efficiency and positive results.
• Partner Engagement: Lead cross-regional tours, track, and respond to feedback from frontline teams.
• Business Planning: Conduct P&L deep dives, understand expense drivers, and link efficiencies to cost reductions.
• Client Engagement: Recommend programs to enhance customer experience and engagement. Who you are
  • You act like an owner: Thrive when empowered to lead, go above and beyond, and deliver results.
  • You understand that success is in the details: Critical thinking helps inform your decisions.
  • You look beyond the moment: Make decisions today that make a difference tomorrow and proactively seek new opportunities.
  • You give meaning to data: Investigate complex problems and communicate insights effectively.
  • You put our clients first: Engage purposefully to find the right solutions and go the extra mile.
  • Values matter to you: Bring your authentic self and live our values - trust, teamwork, accountability. Additional information California residents - your privacy rights regarding employment. We offer a competitive salary range of $190,000 - $220,000 for Chicago, IL, based on experience, qualifications, and location. The successful candidate may be eligible for incentive compensation, including bonuses. Our benefits include Medical, Dental, Vision, HSA, Life Insurance, Disability, Paid Time Off, Holidays, 401(k), and other perks. This position does not offer visa sponsorship. #LI-TA What CIBC Offers We prioritize your goals with a competitive salary, incentive pay, benefits, wellbeing support, and recognition programs. Our spaces and technology foster innovation, and initiatives like Purpose Day support your growth. What you need to know
    • CIBC is committed to inclusivity and accessible hiring. Contact for accommodations.
    • You must be legally eligible to work at the specified location(s).
    • We may ask you to complete skills assessments, including simulations, coding, or MS Office tests, to better understand your capabilities. Job Location IL-120 S LaSalle St Employment Type Regular Weekly Hours 40 Skills Accountability, Banking, Benchmarking, Business, Business Effectiveness, Business Operations, Business Performance, Communication, Continual Improvement, Customer Engagement, Customer Experience, Data Analysis, Leadership, Market Research, People Management, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Research Industry, Risk Management, Strategic Initiative, Strategic Objectives, Taking Initiative
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Keywords: Canadian Imperial Bank of Commerce, Glenview , Director, Business Effectiveness, Executive , Chicago, Illinois