Director of Case Management

Company: Humboldt Park Health
Location: Chicago
Posted on: February 12, 2026

Job Description:

Job Description Job Description Position Summary Humboldt Park Health is seeking a compassionate & strategic Director of Case Management to lead organizational planning, patient flow, care transitions, service integration, and systemwide coordination. This leader will oversee end-to-end care delivery processes, support program development, ensure regulatory compliance, strengthen interdepartmental collaboration, and drive performance across the full continuum of care. This role is ideal for a seasoned clinical or operational leader who excels at aligning teams, improving patient experience, and building care models that are efficient, responsive, and patient centered. Key Responsibilities Operational Leadership • Oversee efficient, effective day-to-day operations across the full continuum of care services. • Ensure departments and units have the staffing, resources, and support needed for high-quality service delivery. • Lead operational planning, workflow optimization, and performance oversight. Care Coordination & System Integration • Maintain clear communication with internal teams and external partners to promote seamless care transitions. • Strengthen collaborative relationships across clinical departments, administrative teams, and community partners. • Enhance coordination of patient care through improved processes, standards, and shared accountability. Regulatory, Quality, and Compliance • Establish, update, and oversee administrative policies, procedures, and regulatory activities. • Ensure compliance with all applicable healthcare standards. • Champion quality improvement and service excellence across all program areas. Strategic and Fiscal Management • Develop and manage the annual departmental budget and ensure responsible resource allocation. • Lead service line planning, long-range strategy, and organizational positioning efforts. • Design and implement business initiatives, cost-containment measures, and performance improvement strategies that support long-term sustainability. Leadership, Development, and Culture • Recruit, develop, and retain high-performing staff to support all continuum-of-care functions. • Promote a culture of trust, collaboration, accountability, and operational ethics. • Improve patient and client satisfaction through consistent service excellence and team engagement. Qualifications • 3 to 5 years of progressive leadership experience in a healthcare setting • Strong background in care coordination, patient flow, clinical operations, or related service lines • Bachelor’s degree in Nursing required; Master’s degree strongly preferred • Active Illinois RN license required • Proven ability to lead cross-functional teams, manage complex programs, and drive operational performance Benefits • Medical, Dental, and Vision coverage • Life Insurance and Short-Term Disability • 403(b) Retirement Plan • Paid Time Off • Opportunities for leadership growth in a mission-driven hospital environment

Keywords: Humboldt Park Health, Glenview , Director of Case Management, Healthcare , Chicago, Illinois