Retail Service Rep II
Company: Andersen Windows and Doors
Location: Glenview
Posted on: April 6, 2021
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Job Description:
Description Renewal by Andersen is united by the common goal of
making a difference in the lives of our homeowners, our colleagues,
our families, and in the communities, we serve. We believe that we
can make the world a better place by living up to the promise that
everyone benefits from their association with Andersen. We wake up
every day, inspired to push the status quo and continuously set a
new standard in the home improvement industry by solving todays
most challenging problems and continuously redefining what it means
to deliver a World Class Homeowner Experience. Renewal by Andersen
is looking for an accomplished, driven, and collaborative Retail
Service Representative to help perfect our customers experience in
upgrading their homes. Want to join our team? PURPOSE: The Retail
Service Representative role will focus on providing customer
service for delivery partners/customers. Analyze customer
information, identify, and recommend action. Process order/request.
Accounts receivable duties. *PRIMARY RESPONSIBLITIES: * --- Perform
administrative tasks associated with job, including securing
permits for work orders.--- Performs data entry level clerical work
related to Renewal by Andersen company owned retail locations sales
and service, of limited complexity and variety.--- Answers
telephone; determines nature of business and directs individuals to
appropriate information.--- Sorts, alphabetizes and files
correspondence, forms, records, reports and other materials
according to filing systems.--- Searches records and files for
specific data.--- Post in books of account, ledgers or other record
keeping logs--- Performs routine typing or word processing of
materials, including lists, envelopes and form letters---
Coordinates mailing, copying and other administrative projects---
Maintains stock levels of supplies & brochures--- General knowledge
of products/services--- General knowledge of customers/delivery
partners.--- General knowledge of department business function and
KPIs.--- May perform routine special orders/requests.--- Works
under regular supervision, following instructions and procedures
that are well defined, but may require the exercise of some
judgment in application--- Serve as a department project team
member.--- General knowledge of technical and business tools.---
Assists employees. CULTURE AND BENEFITS:Our vision is to make the
world a better place by living up to the promise that everyone
benefits from their association with Andersen.* *Were committed to
making a difference through challenging ourselves each day,
recognizing and rewarding success, taking pride in our work and
honoring a legacy built on doing the right thing. There is great
respect for life outside work so that you can bring your best self
to work. We are committed to demonstrating mutual respect and
appreciation of our similarities and differences so that each
employee can realize his/her potential and we exceed our customers
expectations. As an innovative and industry-leading organization,
we think of benefits more broadly. From your health care to your
work environment, to your development and quality of life, we think
beyond basic benefits to provide a total rewards package including,
but not limited to: --- Medical/Dental/Vision/Life Insurance---
Health Savings Account contributions--- Paid holidays plus PTO---
401(k) plan & contributions--- Professional development & tuition
reimbursement opportunities--- A culture that supports work-life
balance--- An environment where collaboration is key--- Volunteer
opportunities on company time--- Environmentally conscious business
decisions--- 10,000+ employees and career opportunities nationwide
Qualifications --- High School diploma or equivalent .--- Minimum
of 1-year customer service experience.--- Accounts Receivable
experience.--- Experience with complex scheduling.--- Basic word
processing and spreadsheet skills.--- Ability to develop and
establish good interpersonal relationships.--- Demonstrates ability
to work and contribute in a team environment.--- Good phone
etiquette and verbal/writing skills.--- Flexibility & positive
outlook.--- Listening skills.--- Detail orientation. Job: Customer
Service Primary Location: United States-IL-Glenview Organization:
Renewal by Andersen Corp. Job Posting: Feb 26, 2021, 6:12:24 PM
Unposting Date: Ongoing Req ID: 28006
Keywords: Andersen Windows and Doors, Glenview , Retail Service Rep II, Hospitality & Tourism , Glenview, Illinois
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