Concierge-Evening

Company: Glenview Terrace
Location: Glenview
Posted on: January 27, 2023

Job Description:

Glenview Terrace - -
JOB SUMMARY: The primary purpose of the Concierge is to enhance our Customer Service initiative by facilitating appropriate measures to address the
patient's needs during their stay. - The position also entails identifying patient/ family requests and utilizing appropriate steps to meet those needs. -
Ensuring an enhanced level of patient satisfaction will involve incorporating and utilizing a team approach in addressing patient's individual needs.
QUALIFICATIONS:
-A. - - - Personal:
1. - - - - - - A broad general education.
2. - - - - - - Evidence of good grooming, appropriate manner and conduct.
3. - - - - - - Ability to work effectively with others; demonstrates leadership ability and principles of management.
4. - - - - - - Integrity, imagination, initiative, energy and evidence of self-improvement.
5. - - - - - - Participation in professional organizations and workshops and continuing education.
6. - - - - - - Able to communicate in an effective manner.
7. - - - - - - Flexibility to meet the changing need of the situation.
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B. - - - Professional:
1.Certified nursing Assistant with basic computer skills preferred
- - - - - - - - - - - - - - - - - - - - -or
1. - - - - High school diploma
2. - - - - Basic computer skills.
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C. - - - Physical:
1. - - - - Evidence of good physical and mental health.

2. - - - - Physical appearance: Must present a pleasing image to residents and public and act as an example to employees.
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PERFORMANCE REQUIRMENTS:
A. - - - Physical Demands: Sits and walks throughout working day. - Must have physical stamina. -
B. - - - Special Demands:
1. - - - - Must be able to project a warm, friendly, sympathetic interest to all.
2. - - - - At times work under pressure and tension and hours of duty may be irregular or lengthy.

3. - - - - Able to be flexible to meet changing situations with positive attitude.
FUNCTIONS: -
- - - - - - - Support the facility's philosophy of care and strive to achieve its goals and objectives.
- - - - - - - Greet and distribute Welcome Packet to new admissions, and provide customer service.
- - - - - - - Provide orientation to the facility: dining room, patio, library, etc.
- - - - - - - Profile picture of patient to be taken upon admission and upload in EHR.
- - - - - - - Inventory form to be completed upon admission.
- - - - - - - Encourage satisfaction surveys completion for all patients and collect.
- - - - - - - Work with Activity Department to form and develop patient's individual programming (i.e., newspaper, books, magazines, DVD, cards, etc.)
- - - - - - - Assist with admission acclamation to address patient comfort level. Make sure room is ready for occupancy including equipment.
- - - - - - - Monitor and answer call light promptly.
- - - - - - - Pass tray during meal times and assist with patient feeding.
- - - - - - - Make beds on the unit assigned as needed.
- - - - - - - Assist patient to fill out menu as needed and collect menu
- - - - - - - Follow facility Infection control protocol
- - - - - - - Complete / monitor daily rounds of unit.
- - - - - - - Assist patient or family to schedule salon appointments as needed.
- - - - - - - Liaison for Roommate introduction / compatibility.
- - - - - - - Assist with reserving family spaces for guest / family use.
- - - - - - - Assist with packing of patient's belongings as needed
- - - - - - - Wheel discharge patient to the front lobby and assist patient and family with their needs upon patient discharge from the facility and for appointments.
- - - - - - - Assist with walk-in tours as needed.
- - - - - - - Assist with weekend and holiday rotation coverage
- - - - - - - Check and update name plate for new residents and existing residents on the unit.
- - - - - - - Communicate with staff regarding room changes before room transfer and facilitate with room transfer.
- - - - - - - Assists families and visitors when appropriate.
- - - - - - - Follow established fire, disaster, and evacuation policies and procedures.

- - - - - - - Perform all other duties as directed by the Director of Nursing and Administrator.
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Keywords: Glenview Terrace, Glenview , Concierge-Evening, Hospitality & Tourism , Glenview, Illinois