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Information Technology Product Specialist

Company: Wespath Benefits and Investments
Location: Glenview
Posted on: March 27, 2020

Job Description:


1901 Chestnut Ave

Glenview, Illinois, 60025

United StatesCategory:

Human Resources

Date Needed by:


Primary Duties and Responsibilities:

Wespath Benefits and Investments, recognized as a 2017, 2018 and 2019 Chicago's Best and Brightest Companies to Work For-- and a 2018 National Best and Brightest Companies to Work For--, has an opportunity for a System Administrator responsible for providing system support to operational departments. This position serves as a liaison of Wespath's retirement, health benefits and institutional investment applications with our systems users and external vendors.

More specifically, the System Administratorwill have the opportunity to:

  • Support application users through delivery of ongoing system administrative requests
  • Support application users with research and resolution of operational and system issues
  • Identify, recommend and implement system enhancements
  • Prioritize system issues and enhancements
  • Document system issues and enhancements in a clear and concise manner, including root cause
  • Effectively communicate and follow up on system issues and enhancements
  • Maintain service levels for issue resolution and enhancement delivery
  • Ensure enhancements are aligned with business rules
  • Analyze impact of enhancements on existing processes and procedures
  • Provide system best practices to application users
  • Coordinate and execute testing for system fixes and enhancements
  • Review business requirements to evaluate impact of proposed changes
  • Participate in test case development and execution for organizational and departmental projects/initiatives
  • Periodically audit and monitor data quality
  • Maintain departmental system and process documentation
  • Maintain relationships with vendors.
  • Participate in user group meetings to stay current on system best practices and functionality

    Minimum Requirements/Qualifications:

    • Bachelor's degree in business, management, related field, or equivalent experience
    • 4 years of experience in group benefits and record keeping systems

      Preferred Qualifications:

      • Strong working knowledge of the benefits industry- (retirement and healthcare)
      • Experience with Salesforce, Business Solver, FIS and Newgen systems strongly desired

        Wespath Benefits and Investments is an Equal Opportunity Employer and does not discriminate in hiring.

Keywords: Wespath Benefits and Investments, Glenview , Information Technology Product Specialist, IT / Software / Systems , Glenview, Illinois

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