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CRM Systems Administrator - SurePayroll

Company: Paychex
Location: Glenview
Posted on: November 18, 2021

Job Description:

CRM Systems Administrator - SurePayrollCustomer Service/OperationsUS - May reside in any Paychex LocationCUS-21-03753**Description**The Administrator manages (CRM) on a day-to-day basis responding to internal user change requests, project requests, and providing support for the Salesforce system. Supporting the CRM system will include working with business lines, users and requestors, monitoring the database daily, adding/removing users, adding specific data elements, mass data manipulation and other requested Salesforce daily administrative tasks.+ Responding, managing and assisting with the queue management for Salesforce requests from department leaders & users, documenting the request, and follow up.+ Define, develop, analyze and deliver dashboards, recurring business reports (monthly, quarterly, annually, etc.) and custom reports for the organization.+ Data upload, Data Manipulation, Data Cleanup for Mass adding/editing multiple records, layouts, deduplication.+ User Management: Adding/removing users; password resets, SSO login, other Salesforce user requests, managing permissions and profiles, sharing rules and access privilege maintenance+ Evaluating, documenting and installing new Salesforce releases, providing training and support if required.+ Support of website and other system integrations, site testing, API connections, and automation technology tools.+ Perform other duties as assigned to support the team, Salesforce, Zuora platform and the general purpose of the position.**Requirements**+ Bachelor's Degree in Computer Science, Business or related discipline+ 2 years of experience in experience supporting sales or customer service, or Salesforce support with administrator level access.+ Strong verbal communication and listening skills.+ Demonstrates customer service skills.+ Ability to work within tight timeframes and meet strict deadlines.+ Demonstrates analytical skills.+ Salesforce Certified Administrator - Required+ Salesforce Certified Advance Admin - Required+ Salesforce Platform App Builder - Preferred**Our Commitment**Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I). Our valued employees and commitment to I is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.Click here for more information on our corporate social responsibility.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Paychex, Glenview , CRM Systems Administrator - SurePayroll, IT / Software / Systems , Glenview, Illinois

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