CD&A - Customer Analytics & Reporting - Senior Manager

Location: Chicago
Posted on: June 23, 2025

Job Description:

Join Amgens Mission of Serving Patients At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do. Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. CD&A - Customer Analytics & Reporting - Senior Manager What you will do Lets do this. Lets change the world. In this vital role you will lead insights generation by integrating multitude of secondary and primary data sources and engaging several Customer Data and Analytics (CD&A) colleagues to develop a comprehensive understanding of brand performance and provide reporting solutions to drive it. The ability to clearly communicate requirements, design and release of reports to Field and Executive Leadership is essential. Flexible Commuter role to Thousand Oaks, CA or Deerfield, IL office. You will work on-site a minimum of 2-3 days a week. Reporting SME Engage stakeholders to confirm reporting solution enhancements by negotiating requirements, defining data and UI business rules, designing report changes, testing for alignment, and releasing reports on schedule Collaborate with cross-functional teams to ensure accurate documentation and implementation of business rules for reporting deliverables Partner with the field training team to develop training materials and deliver training to new hires Project Management Provide senior leadership visibility into Reports releases Lead the production and interpretation of data for standard reports (e.g., weekly key metric dashboards, monthly tracking reports) Lead cross-functional teams to enhance reports and reporting processes based on evolving business needs, with flexibility as new areas of responsibility emerge Manage weekly release runs for field dashboards, portal communications, and data inquiries Develop and implement reporting quality control standards and processes to ensure report accuracy Ensure adherence to applicable legal and regulatory compliance SOPs and regulations by yourself, vendors, and product teams Team Management Collaborate with external vendors and consultants to ensure efficient project completion Build positive relationships and work cross-functionally with field, marketing, finance, the broader CD&A team, and other partners to define and communicate reporting requirements based on both secondary and primary data analysis Offer guidance to managers and team members, helping them navigate project phases and initiate tickets as needed Cross-BU and CD&A Innovation Drive innovation by researching and implementing new reporting and analytical tools, methodologies, best practices (internal and external), and new data sources to improve the capabilities of the US Analytics & Reporting team What we expect of you We are all different, yet we all use our unique contributions to serve patients. The analytics professional we seek is collaborative with these qualifications. Basic Qualifications: Doctorate degree and 2 years of Commercial Reporting/Analytics/Insights experience OR Masters degree and 4 years of Commercial Reporting/Analytics/Insights experience OR Bachelors degree and 6 years of Commercial Reporting/Analytics/Insights experience OR Associates degree and 10 years of Commercial Reporting/Analytics/Insights experience Or High school diploma / GED and 12 years of Commercial Reporting/Analytics/Insights experience Preferred Qualifications: Data and Technical Expertise Developing SME in data, analytics, dashboarding, and reporting approaches Strong experience with brand, sales, activity reporting, and incentive compensation. Skilled in Plan of Action (POA) targeting and field systems solutions such as Veeva (Salesforce), Customer Master (MDM), and reporting tools like Tableau and PowerBI Deep knowledge of pharmaceutical data, including IMS DDD, Xponent data, Plan Track, Managed Markets, and chargeback data is highly desirable Project Management and Analytical Skills Proficient in transforming unstructured business issues/requests into actionable plans that result in strategic or tactical outcomes and reports Strong project management skills with the ability to deliver solutions and manage competing priorities effectively Experience in data management, business analysis, and solution design/development Stakeholder Management and Communication Proven experience managing multiple leadership partners and delivering on competing priorities Strong client service and communication skillswritten, oral, and presentationtailored to various audiences from senior leadership to front-line staff and peers across functions Ability to simplify complex concepts through verbal communication or visual aids (e.g., PowerPoint) Process Improvement Expertise in analytics/consultative skills to enhance methodologies and standard processes Ability to prioritize team efforts and resources to complete tasks on time and achieve project objectives Proficient in facilitating, negotiating, and resolving conflicts effectively within teams Collaboration and Cross-Functional Engagement Consistently engages and collaborates with cross-functional teams to shape brand strategy and assess risks and opportunities What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, well support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans Flexible work models, including remote and hybrid work arrangements, where possible Apply now and make a lasting impact with the Amgen team. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. CDnA As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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