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Retail Service Rep II

Company: Andersen Corporation
Location: Glenview
Posted on: October 12, 2020

Job Description:


Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today’s most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience. Renewal by Andersen is looking for an accomplished, driven, and collaborative Retail Service Representative to help perfect our customer’s experience in upgrading their homes. Want to join our team?

PURPOSE: The Retail Service Representative role will focus on providing customer service for delivery partners/customers. Analyze customer information, identify, and recommend action. Process order/request.


·Perform administrative tasks associated with job, including scheduling installations and crews, processing payments, billing and expenses.

·Performs data entry level clerical work related to Renewal by Andersen company owned retail locations sales and service, of limited complexity and variety.

·Answers telephone; determines nature of business and directs individuals to appropriate information.

·Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems.

·Searches records and files for specific data.

· Post entries in books of account, ledgers or other record keeping logs ·Performs routine typing or word processing of materials, including lists, envelopes and form letters

·Coordinates mailing, copying and other administrative projects

·Maintains stock levels of supplies & brochures

·General knowledge of products/services

·General knowledge of customers/delivery partners.

·General knowledge of department business function and KPI’s.

·May perform routine special orders/requests.

·Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application

·Serve as a department project team member.

·General knowledge of technical and business tools.

·Assists employees.

CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen.We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:

•Medical/Dental/Vision/Life Insurance

•Health Savings Account contributions

•Paid holidays plus PTO

•401(k) plan & contributions

•Professional development & tuition reimbursement opportunities

•A culture that supports work-life balance

•An environment where collaboration is key

•Volunteer opportunities – on company time

•Environmentally conscious business decisions

•10,000+ employees and career opportunities nationwide



High School diploma or equivalent .

Minimum of 1-year customer service experience.

Experience with complex scheduling.

Basic word processing and spreadsheet skills.

Ability to develop and establish good interpersonal relationships.

Demonstrates ability to work and contribute in a team environment.

Good phone etiquette and verbal/writing skills.

Flexibility & positive outlook.

Listening skills.

Detail orientation.

Keywords: Andersen Corporation, Glenview , Retail Service Rep II, Other , Glenview, Illinois

Click here to apply!

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