We have a full-time opening (80 hours
biweekly) which performs check-in/check-out functions at point of
service areas. Greets patients and families
on arrival to clinic area. This position also has accountability to
Outpatient Surgical admissions, Outpatient laboratory services and
Medical Imaging areas. Communicates with multiple disciplines to
coordinate daily activities.
Location(s): Lurie Children's Primary Care
- Town & Country Pediatrics - 2601 Compass Road, Suite 120,
Glenview, IL 60026. Occasional need to provide coverage at our
Halsted (1460 N. Halsted St., Suite 402, Chicago, IL 60642) and
Skokie (3722 W. Touhy Avenue, Suite 101, Skokie, IL 60076)
locations if/when needed.
pre-registration as well as full registration as needed for
2. Ensures eligibility
patient/family Consents for Care, HIPPA, state & federal mandatory
forms, Plain Language Summary as well as any additional forms
identified and enters them into Epic.
4. Queries for MyChart
and Care Everywhere, as well as utilizing the Epicecare Link
functionality as appropriate.
5. Check system to see
if referral is attached for visit and is appropriate for visit. If able assist familiy with referral
for same same day service.
6. Inform as well as
collects payments as appopriate (estimates, copays, outstanding
balances, self pay
etc) via CCF as well as Health Fusion where
7. Makes copies of
insurance cards as appropriate.
8. Ensure families
receive appropriate intake forms and instructions to complete for
visit. Print labels for clinical use and documents to be
9. Provides ID Band to
patients as appropriate.
patient/families of any wait times or delays in service.
appointments,(new,return, same day as well as ancillary appointments) as
12. May be required to
enter patient information in additional electronic systems.
13. Adheres to
organizational Power all principles.
confidentiality and HIPPA rules.
15. Completes check-out
procedures; prepares required forms for distribution.
16. Communicates with
other Patient Service Representative staff and department team
members to coordinate activities.
17. Answers backline
and patient phone lines (department specific), handles according to
needs of caller
18. Creates Recalls and
Waitlist notifications when appropriate
19. Completes daily No
Show documentation and communicates with family to reschedule
20. Documents and sends
patient messages to providers via Epic in-basket
21. Other job functions
- High school diploma required. Some college preferred.
- Some knowledge of medical terminology, third party billing, and
managed care requirements strongly preferred.
- Some knowledge of electronic medical record.
- Proficient in Microsoft Word applications such as
Outlook and other
computer skills preferred.
- Demonstrates a high level of customer service and interpersonal
skills to effectively work with pediatric patients, families,
physicians, nursing and other allied health and medical center
personnel. Excellent communication/listening skills needed.
- Problem solving skills and ability to handle multiple
priorities in fast paced environment.
- Ability to manage stressful situations appropriately.