Configuration Specialist III

Company: UL
Location: Glenview
Posted on: October 8, 2021

Job Description:

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

The Sustainability Implementation Consultant will work with our range of award winning UL360 Sustainability Software solutions on customer software implementations, consultancy, training and may deliver related advisory services.

Consultancy and Configuration

• Serve as a subject matter expert of product implementation in one or more areas of the product offerings
• Assess client's needs and requirements and advise client on best practice or common approach 
• Identify solution options based on client requirements and author specification documentation
• Configure the system as per specification or requirements using the system user interface
• Provide system implementation documentation for handover to our Support teams
• Liaison with Product Management for advanced configuration and development of the system
• Work with technical teams to resolve system and configuration issues.
• Lead customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times
• Provide assistance and advice to existing clients including e.g. report generation at critical times of the year
• Advise and assist the client in maintaining and enhancing their implemented solution
• Serve as configuration workstream lead on complex implementation projects
• Provide support, guidance and coaching to more junior team members on projects helping educate them on system functionality

Training

• Provide training to clients on implemented functionality
• Draft training documentation both generically for the system and for client-specific purposes.

For more information about the UL360 SaaS software, go to: https://www.ul.com/resources/apps/360-sustainability

• Background or proven keen interest in Sustainability (management & reporting, e.g. GHG, SASB, GRI, CDP) and / or Supply Chain
• Effective communicator with good interpersonal skills
• Previous 2+ years experience in a customer facing role with a private sector company
• High level of numeracy
• Strong working knowledge of Excel
• Detail oriented
• Familiarity with web based applications and software implementation/configuration
• Fluent English is essential and additional languages desirable
• Ability to learn new software applications rapidly
• Knowledge of relational databases or technical expertise is desirable (e.g. SQL, XML)
• UL has COVID-19 protocols and policies in place. Business related travel on behalf of UL requires proof of COVID-19 vaccination

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.   
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.   

• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.   
• Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.   
• Total Rewards: Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.  

Curious? To learn more about us and the work we do, visit UL.com. 

Keywords: UL, Glenview , Configuration Specialist III, Other , Glenview, Illinois