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Customer Service Representative

Company: Zoom Drain North Shore Chicago
Location: Glenview
Posted on: March 16, 2023

Job Description:

At Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

Customer Service Benefits - WHAT WE OFFER

  • Medical / Dental Benefits
  • Paid Sick Days / Holidays
  • Company Gatherings
  • Recognition & Rewards
  • Positive Team Atmosphere Customer Service Responsibilities - WHAT YOU'LL BE DOING
    • Effectively manage incoming calls
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/team sales targets and call handling quotas
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts, and file documents
    • Follow communication procedures, guidelines, and policies
    • Go the extra mile to engage customers Customer Service Qualifications - WHAT YOU BRING
      • Bilingual in Spanish, a plus!
      • CRM or POS experience preferred
      • Dependability
      • Strong phone contact handling skills and active listening
      • Customer orientation and ability to adapt/respond to different types of customers
      • Excellent communication skills
      • Ability to multi-task, prioritize, and manage time effectively *Each location is independently owned and operated Powered by JazzHR

Keywords: Zoom Drain North Shore Chicago, Glenview , Customer Service Representative, Other , Glenview, Illinois

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