Customer Service Representative

Company: Zoom Drain North Shore Chicago
Location: Glenview
Posted on: March 16, 2023

Job Description:

At Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

Customer Service Benefits - WHAT WE OFFER

• Medical / Dental Benefits
• Paid Sick Days / Holidays
• Company Gatherings
• Recognition & Rewards
• Positive Team Atmosphere Customer Service Responsibilities - WHAT YOU'LL BE DOING
  • Effectively manage incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers Customer Service Qualifications - WHAT YOU BRING
    • Bilingual in Spanish, a plus!
    • CRM or POS experience preferred
    • Dependability
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of customers
    • Excellent communication skills
    • Ability to multi-task, prioritize, and manage time effectively *Each location is independently owned and operated Powered by JazzHR

Keywords: Zoom Drain North Shore Chicago, Glenview , Customer Service Representative, Other , Glenview, Illinois