CSR/Teller - Glenview - Part Time
Company: Fifth Third Bank, N.A.
Location: Glenview
Posted on: March 16, 2023
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Job Description:
Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to
take the next step? Discover a career in banking at Fifth Third
Bank.
GENERAL FUNCTION:
Provide excellent customer care to customers regarding daily
transactions, addressing inquiries, and problem resolution, in
accordance with Fifth Third Bank policies. Refer customers to the
appropriate business partner for products and services uncovered
during business interactions and/or conversations.
Responsible and accountable for risk by openly exchanging ideas and
opinions, elevating concerns, and personally following policies and
procedures as defined. Accountable for always doing the right thing
for customers and colleagues, and ensures that actions and
behaviors drive a positive customer experience. While operating
within the Bank's risk appetite, achieves results by consistently
identifying, assessing, managing, monitoring, and reporting risks
of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Experience Function:
+ Promote good customer experience by consistently providing best
in class customer satisfaction by adhering to and applying customer
experience key behaviors in a friendly demeanor, exemplifying a
can-do attitude, and portraying a willingness to help at all
times.
+ Have a developed rapport with the customer base and have
knowledge of account ownership.
+ Act with confidence by answering and/or finding answers to
customer questions and finding solutions to customer issues.
+ Be responsive and timely with correspondence and problem
resolution.
+ Maintain a position of trust and responsibility by keeping all
customer business confidential.
+ Follow the Bancorp Code of Business Conduct and Ethics and other
related policies, maintaining ethical behavior at all times.
Operations Function:
+ Perform daily office responsibilities, working with the platform
team, to maintain the efficient operation of the office.
+ Maintain a balancing record that is in line with policy and have
the ability to find and correct outages and to enlist help as
needed.
+ Maintain knowledge of the bank policies and financial center
procedures, and take responsibility to keep up to date on any
changes.
+ Handle consumer and business customer problems with
professionalism, directing more complex issues seamlessly to the
Lead Customer Service Representative or other leadership as
necessary.
+ Demonstrate sound judgment in decision making, abiding
appropriately to established guidelines and procedures.
Referrals Function:
+ Consistently meet or exceed sales referrals, as set by
management.
+ Actively involve self in daily huddles, sales meetings and staff
meetings.
+ Maintain a well-developed working knowledge of the complete line
of Retail products and services offered, taking responsibility to
keep up to date and request assistance for further development
needs.
+ Initiate conversations to uncover customer needs and effectively
refer customers to business partners for the selling of bank
products and services.
+ Utilize appropriate tools for all referrals sent to business
partners for tracking purposes.
+ Consistent daily review of tools and dashboards for referral
progression and monitoring of referral fulfillment to ensure proper
disposition of referrals.
+ Continuously increase knowledge and skills through
self-motivation, formal education, seminars and in-house
training.
SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ High school diploma/GED.
+ Work involves extensive cash handling, which requires ability to
perform advanced math functions.
+ Work involves contact with the public, necessitating the ability
to present a professional image.
+ Must have the ability to interact comfortably and confidently
with the public and demonstrate the initiative to initiate
dialogue.
+ Work requires the ability to properly read and write well enough
to communicate in both oral and written form.
+ Position requires knowledge of retail policies and procedures in
order to perform the essential duties.
+ Work requires the ability to take initiative and utilize sound
judgment in decision-making and diplomacy and tact in problem
resolution.
+ Must be able to work in a team environment with the ability to
interact well, and in a positive manner, with co-workers and
management.
+ Need to have flexibility in scheduling.
WORKING CONDITIONS:
+ Normal office environment.
+ Extending viewing of computer screens.
CSR/Teller - Glenview - Part Time
LOCATION -- Glenview, Illinois 60025
Fifth Third Bank, National Association is proud to have an engaged
and inclusive culture and to promote and ensure equal employment
opportunity in all employment decisions regardless of race, color,
gender, national origin, religion, age, disability, sexual
orientation, gender identity, military status, veteran status or
any other legally protected status.
Introduce yourself to our team to stay connected on future
opportunities. We look forward to finding the right place for you.
Are you ready to take the next step?
Fifth Third Bank, National Association is one of the top-performing
banks in the country, with a history that spans more than 150
years. We've staked our claim on looking at things differently to
make banking a Fifth Third better. This applies to our
relationships with customers and employees alike.We employ about
18,000 people while offering: A chance for employees to build their
future, with supportive career development and comprehensive health
and financial wellness programs. An environment where we win
together by celebrating achievements and working collaboratively.
An opportunity to make a difference in a positive and lasting way.
Everything we do is geared toward improving lives.We're proud that
Fifth Third is a warm and caring place to grow - as a customer and
as a team member.
Keywords: Fifth Third Bank, N.A., Glenview , CSR/Teller - Glenview - Part Time, Other , Glenview, Illinois
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