Service Desk Analyst Intern Summer

Company: ITW
Location: Glenview
Posted on: October 13, 2020

Job Description:

Job Description INTERNSHIP PROGRAM OVERVIEW: ITWs internship program provides unparalleled access to challenging opportunities in high-growth, dynamic industries. Interns are encouraged to think and act like entrepreneurs and are provided significant responsibility and autonomy to get things done. As an intern, you will gain substantial personal learning and career development opportunities through ownership of real-world job assignments, strong coaching and mentorship and networking with senior leaders across the Enterprise. POSITION SUMMARY ITWs IT internship program is aimed at providing meaningful work and experience to our interns with strong managers serving as their mentors. We expect this summer internship program to give you marketable experiences and skills, as well as introduce you to ITWs unique way of doing business. As an IT Intern you will be working at our corporate campus in Glenview, IL; one of Chicagos northern suburbs. OUR CAMPUS INCLUDES A FITNESS CENTER AT NO COST TO THE EMPLOYEES, CAFETERIA, OUTDOOR VOLLEYBALL COURTS, WALKING TRAILS AROUND THE CAMPUS, EMPLOYEE RESOURCE GROUPS, CORPORATE DISCOUNTS, DRY CLEANING SERVICES, COVERED/OUTDOOR PARKING, AND MUCH MORE. We are one block walk to the nearest Metra station, and it is a quick 20-minute train ride to downtown Chicago, museums, lakefront, and activities. WHAT YOU WILL DO OPERATIONAL MANAGEMENT * Field incoming requests to the Service Desk and ensure courteous, timely and effective resolution of end user requests. * Process incoming Office 365 user administration requests. These requests will include all aspects of the provisioning and de-provisioning of user accounts. * Identify and learn appropriate software and hardware used and supported by the organization. * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. * Perform user account administration including password resets and profile changes. * Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Keywords: ITW, Glenview , Service Desk Analyst Intern Summer, Professions , Glenview, Illinois