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HVAC Service Dispatcher/Coordinator

Company: Insperity
Location: Glenview
Posted on: January 16, 2022

Job Description:

Established in 1966, R.H. Witt Heating, Cooling and Sheet Metal designs, installs and services all types of HVAC systems including forced air, hot water and radiant heating, gas air conditioning, geothermal heating and cooling, high velocity air conditioning, air purification and zoning. We are a Carrier Distinguished Dealer. We are one of 78 dealers from a field of 5000 that have received this prestigious award since 1994. This award is based on an assessment of 95 different categories of our business operation including customer satisfaction. We take pride in our customer satisfaction and ensuring customer loyalty.

HVAC Service Dispatcher/Coordinator

We are currently looking for a dynamic HVAC Service Dispatcher to join our team, someone with passion for serving customers, stellar communication skills, and proven ability to multi-task in a high-volume environment. The Service Dispatcher's primary duty is to establish and maintain the work schedules of the service technicians and excellent communication to clients. Must have the ability to work with little supervision, being highly motivated and be driven to provide exceptional customer service.

Computer experience and prior HVAC dispatching (or equivalent) is a must.

Dispatch Service Technicians. Prepare and coordinate daily work schedules
Create work orders for all service calls; maintain the dispatch board and filing system.
Debrief calls with Service Technicians as they are completed. Update service database (Successware) from each service ticket.
Call customers to setup and confirm appointments/maintenance
Answer incoming calls
Resolving customer issues in a prompt and courteous manner
The ability to flawlessly juggle multiple priorities in a fast paced environment
Respond to overnight messages. Schedule and coordinate all demand service calls as calls are received.
Research and procure parts and quote repairs to customer. Scheduling of repairs to complete job.
Contact customer with a "parts pending" status as parts are received for scheduling.
Notify the Service Manager of any under or overbooking situations.

Job Requirements:
Prior experience working in HVAC or similar trade (plumbing, electrical, construction or similar industry)
High School diploma or equivalent.
Detail oriented with - strong -organizational skills
Ability to work under high pressure situations with a consistent positive attitude and a high attention to details
Excellent personal communication and customer service skills. Must speak clearly and concisely.
Strong -computer skills - accurate data entry and typing 40+ wpm, Word, Excel and learning new software
Ability to maintain composure and concentration while working in a fast paced multi-tasking environment with includes some interruptions and noise
Great attendance and punctuality
Organized and able to prioritize multiple tasks and successfully meet deadlines
Able to work around a constantly adjusting schedule and priorities
Able to multi-task efficiently
Enjoy working with people and helping others
Critical thinking and problem solving
Maintain customer satisfaction
Ability to build trust, diffuse conflict and hold others accountable
Able to learn and retain large amounts of information
Ability to work with little supervision

Must pass a criminal background, driver's license check and pre-employment drug screen.

Normal hours will be 7:00 - 3:30 Monday - Friday with overtime as necessary
During training - hours will be 8:00-4:30 Monday - Friday

We value our employee's time and efforts. Our commitment to your success is enhanced by our - competitive -pay and our extensive benefits package including paid time off, medical, dental and vision and employer matching 401(k).

Salary is commensurate with experience.

To Apply:
Qualified candidates should - email - their resumes and reference " - HVAC Service Dispatcher/Coordinator - " in the subject line.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Insperity, Glenview , HVAC Service Dispatcher/Coordinator, Professions , Glenview, Illinois

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